not many people out there think about the cable or satellite tv they pay for and most certainly don’t think they get good customer service. i loathe comcast to the core and would never get service from them again but thankfully where i live i have a great competitor of theirs: rcn. most people have no idea who rcn is because they are only in certain markets. it’s the same stuff as comcast, just less money and better customer service.
but anyway, my phone rings today out of the blue and i mostly recognize the number so i answer. there is a very pleasant woman on the phone from rcn asking me how my day was going and if my service was working out for me. for those that don’t know, asking how a service is working out for you is usually a pre-cursor to them saying you are behind on your bill. thankfully i wasn’t. she asked if there was anything that she could do to help me have a better experience. so, like a jackass, i say ‘can you help me lower my bill but not drop services?’ in a slightly perky and totally serious response she says ‘sure, i can drop the price of your dvr rental by $5 a month’.
totally taken aback, and again like a jackass i say ‘so what’s the catch? is there a commitment [read: contract]?’. she politely just says ‘no, no commitment, it’s just a promo we’re running. anything else i can do?’ as i pickup my jaw from the floor i just said ‘nope, that’s it. thanks again.’
so thank you rcn for actually giving a damn, actively helping me cut my bill but not cutting service. thank you for looking out for your customers, unlike a certain company that has to rebrand their services to hopefully help improve their image. yeah, that’s right comcast, i’m looking at you. nobody’s being fooled by your xfinity bullshit.
